At Rishi Crafts, we take pride in offering high-quality handcrafted idols and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we are here to help with our return and refund policy.
1. Eligibility for Returns
We accept returns under the following conditions:
- The item must be unused, undamaged, and in its original packaging.
- Returns must be requested within 7 days of receiving the order.
- The item must have the original receipt or proof of purchase.
2. Non-Returnable Items
Certain items cannot be returned, including:
- Customized or personalized orders.
- Items damaged due to customer mishandling.
- Discounted or clearance sale items.
3. Return Process
To initiate a return, follow these steps:
- Contact Us at info@rishicrafts.com or call 8220035660 with your order details.
- Our team will review your request and provide return instructions.
- Ship the product back to us at:
Rishi Crafts
Adivaram, Palani – 624601 - Once we receive and inspect the item, we will notify you about the return status.
4. Refund Policy
- If your return is approved, we will process a refund to your original payment method within 7-10 business days.
- Shipping charges are non-refundable.
- If the product was damaged during return transit due to improper packaging, the refund may not be processed.
5. Exchange Policy
We offer exchanges for defective or damaged items. If you need a replacement, please contact us immediately.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us within 48 hours of delivery. We will arrange for a replacement or refund at no extra cost.
7. Cancellations
Orders can be canceled before shipment for a full refund. Once shipped, the order cannot be canceled.
8. Contact Us
For any return or refund inquiries, reach out to us:
📍 Rishi Crafts
Adivaram, Palani – 624601
📞 Contact Number: 8220035660
✉ Email: info@rishicrafts.com
🌐 Website: https://rishicrafts.com/
We value your trust and strive to provide the best service. Thank you for shopping with Rishi Crafts!
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